Privacy Policy

Effective Date: June 19, 2025

This Privacy Policy describes how Lancaster Solutions LLC (“we,” “our,” or “us”) collects, uses, and safeguards your information when you use the Prism software, associated services, and related websites (“Product”).

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1. Information We Collect

Prism is designed to operate locally on your device. By default, the Product does **not transmit or collect** your SEO scan data, project content, or local files unless you explicitly opt in to a cloud or sharing feature.

We may collect the following limited information:

* Email address and user credentials (during signup/login)
* Subscription and billing details
* Diagnostic or crash logs (only if you opt in to usage reporting)
* API tokens or credentials (encrypted locally on device)

We do not sell, rent, or share your data with third parties.

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2. How We Use Your Information

We use the information we collect for the following purposes:

* To provide, maintain, and support the Prism software and website
* To verify your subscription status
* To send updates, support messages, or account notices
* To improve product performance and user experience (optional telemetry)

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3. Local Data Handling

All SEO audit results, keyword analysis, and scan logs are stored on your local machine. The data is not transmitted or accessed by Lancaster Solutions LLC unless:

* You manually share it
* You activate a cloud sync feature
* You submit a support request with attached logs

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4. Third-Party APIs and Integrations

If you choose to connect third-party services (Google, Bing, Ahrefs, etc.), you may store API tokens inside Prism. These tokens are:

* Encrypted using industry-standard algorithms
* Never transmitted to Lancaster Solutions LLC
* Only used locally to query authorized data

You are responsible for managing, rotating, or revoking access from third-party dashboards.

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5. Data Security

We take data security seriously. While Prism operates locally, any cloud interactions (e.g., license verification) use encrypted HTTPS connections. Your account data is stored on secured infrastructure with access controls.

We recommend you:

* Keep your device secure
* Avoid sharing login credentials
* Use strong passwords and enable 2FA when available

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6. Children’s Privacy

Prism is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

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7. Your Rights and Choices

You may:

* Request access to or deletion of your account data
* Cancel your subscription at any time
* Opt out of non-essential communications
* Decline to share diagnostics or usage metrics

To exercise these rights, email us at support@lancastersolutionsllc.com.

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8. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top and notify users via email or app banner.

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9. Contact Us

For questions about this Privacy Policy or data handling practices:

Lancaster Solutions LLC
support@lancastersolutionsllc.comBased in Hampshire County, West Virginia

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Thank you for trusting Prism.