Privacy Policy
How Lancaster Solutions LLC collects, uses, stores, and protects information submitted through this website, audit system, proposal workflow, and related support services.
Summary
This portal collects lead, contact, account, and website-related information needed to deliver audits, proposals, support, billing, and related service operations. We use that information to communicate with you, provide requested services, improve operational workflows, and maintain business records required to run the service responsibly.
Information we may collect
- Contact details such as name, email address, phone number, company name, and business role
- Website details, domain information, hosting details, and technical information submitted for audits or support
- Information provided through forms, scheduling requests, proposal requests, support requests, or direct communications
- Billing and transaction information needed to invoice, collect payment, or maintain financial records
- Account or portal information where user accounts or saved records are part of the service workflow
- Usage, analytics, and technical data related to how the site or portal is accessed and used
How information may be used
- To deliver audits, proposals, technical support, hosting services, reporting, and related business services
- To communicate about services, findings, scheduling, support requests, billing, or account activity
- To maintain records related to projects, support history, proposals, invoices, and operational follow-up
- To improve service quality, workflows, website functionality, and user experience
- To protect the website, portal, users, and business operations from abuse, fraud, or technical misuse
- To comply with legal, tax, accounting, contractual, or operational obligations
Website audits and submitted site data
If you submit a website for an audit, we may collect and store information related to the domain, crawl findings, visible technical signals, generated reports, contact information tied to the submission, and related service records. Audit results may be retained to support follow-up communication, troubleshooting, proposal generation, reporting history, and related service work.
Billing and payment information
When billing or payment workflows are used, we may collect or retain the information reasonably necessary to issue invoices, track payments, maintain financial records, and support accounting or tax obligations. Payment processing may also involve third-party providers whose handling of payment information is governed by their own policies and systems.
How information may be shared
We do not sell your personal information. Information may be shared only where reasonably necessary to operate the business, deliver requested services, or comply with legal obligations.
- With service providers, hosting providers, payment processors, scheduling tools, analytics tools, or other vendors supporting normal operations
- With contractors or partners involved in delivering requested services where applicable and appropriate
- When required for legal compliance, dispute handling, fraud prevention, or protection of rights and operations
- As part of a business transition, restructuring, or asset transfer where records reasonably need to move with the business
Cookies and similar technologies
This website may use cookies and similar technologies for security, analytics, embedded tools, scheduling functions, forms, and general website functionality. Additional details may be provided in the site’s Cookie Policy where available.
Data retention
Information may be retained for as long as reasonably necessary to provide services, maintain records, support follow-up work, comply with legal or accounting obligations, resolve disputes, and protect business operations. Retention periods may vary depending on the type of information and the services involved.
Data security
Reasonable administrative, technical, and operational measures may be used to protect information against unauthorized access, misuse, loss, or disclosure. However, no website, portal, storage system, or transmission method can honestly be guaranteed to be perfectly secure.
Third-party services
This site or portal may rely on third-party tools and services such as scheduling providers, analytics tools, hosting providers, embedded platforms, payment services, and communication systems. Information handled by those services may also be subject to their own privacy and security practices.
Your choices
You may contact us to request updates to contact information, ask questions about stored records, or inquire about applicable privacy-related requests. Some information may still need to be retained where necessary for legal, operational, billing, security, or contractual reasons.
Children’s privacy
This website and portal are intended for business, professional, and general informational use and are not directed to children. We do not knowingly collect personal information from children through this service in a manner intended for child-directed use.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes in services, workflows, legal requirements, technology, or business operations. Updated versions will be posted on this page.
Contact
If you have questions about this Privacy Policy or how information is handled, contact clancaster@lancastersolutionsllc.com.