Terms of Service
Use of this portal and related Lancaster Solutions services is subject to written proposals, agreements, approved scope, payment terms, and acceptable-use requirements.
Summary
These Terms of Service govern access to and use of this website, portal, audit tools, proposal workflows, support processes, and related services offered by Lancaster Solutions LLC. Additional project-specific terms may appear in proposals, statements of work, invoices, service agreements, partner agreements, or other written documents, and those more specific terms will control where applicable.
Use of the site and portal
This website and any related portal features are provided for lawful business, informational, operational, and support-related use. By using the site or submitting information through it, you agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit misleading information, or use the system in a way that creates technical, legal, or operational harm.
Services and scope
Services may include website audits, proposals, hosting, maintenance, development, SEO, paid search support, reporting, content support, partner support, and related implementation work. Exact deliverables, timelines, responsibilities, limitations, exclusions, and pricing are controlled by the written proposal, package selection, statement of work, or service agreement tied to the engagement.
- Published website language is informational and does not by itself guarantee availability of any particular service
- All work is subject to defined scope, approval, access, and payment conditions
- Additional work outside approved scope may require separate authorization and pricing
- Estimated timelines depend on access, approvals, third-party conditions, and project complexity
Audits, findings, and recommendations
Audit tools, reports, and technical findings are provided as practical informational outputs based on the systems, pages, signals, and conditions visible to the audit workflow or reviewed scope at the time. They are not a guarantee that every issue, risk, or weakness has been identified. Findings and recommendations are intended to support decision-making, not replace deeper investigation where that is needed.
Client responsibilities
Clients and users remain responsible for the accuracy of submitted information, ownership or permission to use submitted assets and accounts, timely approvals, legal and compliance review, and business decisions based on the services provided.
- Provide accurate access, information, and approvals when required
- Maintain authority to request work on websites, accounts, domains, or systems involved
- Review deliverables, recommendations, and proposed changes in a timely manner
- Confirm factual accuracy, claims, and compliance-sensitive content before publication or launch
- Maintain responsibility for third-party subscriptions, licenses, and vendor obligations unless explicitly transferred in writing
Payments, pricing, and billing
Pricing may be shown publicly for certain packages, but final pricing, setup fees, scope, pass-through costs, and billing structure are governed by the accepted proposal, invoice, agreement, or package terms in effect at the time of engagement.
- Work may require prepayment, deposit, milestone payment, recurring billing, or invoice approval depending on the service
- Late payment, nonpayment, or billing disputes may delay work, suspend access, or pause support
- Third-party costs, ad spend, software subscriptions, premium licenses, hosting infrastructure, domain renewals, and similar pass-through expenses may be billed separately unless clearly included
- Setup fees, migration work, and remediation work may be separate from recurring support pricing
Hosting, uptime, and support limitations
Managed hosting, monitoring, maintenance, and support reduce preventable problems and improve visibility, but no provider can honestly guarantee uninterrupted service, zero downtime, or immunity from third-party failures. Hosting and support are subject to infrastructure conditions, vendor reliability, software behavior, site condition, and the limits of the agreed support model.
SEO, marketing, and performance disclaimers
SEO, content, paid search, reporting, speed optimization, and related services are intended to improve site quality, visibility, clarity, and operational performance, but no rankings, traffic volume, lead volume, ROAS, conversion rate, booked revenue, or business outcome is guaranteed. Results depend on many factors outside direct control, including competition, market conditions, site condition, approvals, offer strength, sales handling, and implementation follow-through.
Third-party services and dependencies
This site and related services may rely on third-party providers such as hosting vendors, DNS providers, registrars, analytics platforms, payment processors, scheduling providers, plugins, APIs, software vendors, ad platforms, and communication tools. Lancaster Solutions LLC is not responsible for failures, outages, policy changes, access issues, account actions, or pricing changes imposed by third-party providers.
Intellectual property and submitted materials
Each party retains ownership of its pre-existing intellectual property, branding, proprietary methods, and materials unless otherwise agreed in writing. Clients remain responsible for ensuring they have the right to use and provide any content, media, credentials, trademarks, code, likenesses, or other materials submitted for use in the project or portal.
Acceptable use
You may not use this website, portal, or related services in connection with unlawful activity, abusive behavior, fraudulent submissions, security abuse, credential misuse, infringement, or activities that would expose the system or business to unreasonable technical or legal risk.
Limitation of liability
To the maximum extent permitted by applicable law, Lancaster Solutions LLC is not liable for indirect, incidental, special, consequential, punitive, or speculative damages, or for lost profits, lost revenue, lost business opportunity, or loss resulting from downtime, third-party failures, client delays, inaccurate submitted information, or decisions made based on recommendations or reports. Any liability arising from services or site use will be limited to the amount actually paid for the specific service giving rise to the claim, unless a written agreement states otherwise.
Suspension or termination
Access to the portal or services may be suspended or terminated where necessary for security, billing, abuse prevention, legal compliance, service nonpayment, repeated workflow breakdown, or material violation of agreed terms. Project-specific agreements may include additional suspension, pause, or termination rights.
Changes to these terms
These Terms of Service may be updated from time to time to reflect changes in services, business operations, legal requirements, or platform functionality. Updated versions will be posted on this page. Continued use of the site or portal after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.
Contact
Questions about these Terms of Service may be sent to clancaster@lancastersolutionsllc.com.