Defensible by designDecisions remain reviewable and evidenced.
Transparent processScope, ownership and boundaries stay visible.
Client-first partnershipWork starts with the operating need.
Secure by defaultAccess and sensitive data stay controlled.
Planning path

Managed website care · $79.99/month

Compare managed website care by ownership, evidence and boundaries—not by a list of vague features.

Built for agency or consultant protecting a client relationship while comparing technical partners. Keep the website dependable enough to support real business activity while keeping scope, dependencies and limitations visible.

Compare scope and delivery standards See full service details

The underlying service and pricing structure stay the same. This page simply focuses on the questions most relevant to your situation.

Choose the situation closest to yours

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What to focus on first

Start with the question blocking the next decision.

This page is for an active evaluation. The goal is to make responsibilities, dependencies and acceptance criteria visible before price becomes the only comparison.

01

Compare the operating model

A reliable comparison for agencies and consultants should show who owns implementation, verification, communication and exceptions after the proposal is accepted.

  • Named ownership and escalation instead of a generic support queue
  • Backup verification and recovery boundaries instead of backup marketing claims
  • Maintenance evidence, not merely an update counter
  • Clear labour and emergency exclusions before an incident occurs
02

Require the boundary in writing

Starting price and feature lists are incomplete without access assumptions, client responsibilities, third-party costs and acceptance criteria.

  • No provider can guarantee zero downtime. Major recovery, custom infrastructure, third-party outages, emergency work and out-of-scope labor may require separate approval.
  • Named client and provider responsibilities
  • A change-control path for work outside the accepted scope
03

Evidence to request

Ask each provider to explain how work will be prioritised, documented and verified—not merely what tools they use.

  • Who owns updates, backups, DNS, monitoring and recovery today?
  • How recently was a backup restored in an isolated environment?
  • Which failures would stop calls, forms, bookings or campaign traffic?
  • What work is included monthly and what requires separate approval?

Worth discussing when

This may be the right starting point when…

  • Updates, backups and DNS responsibilities are split across people or vendors
  • A form, certificate or page can fail without a named response owner
  • The current hosting bill is low but support and recovery are unpredictable
  • SEO or paid campaigns depend on a site nobody is actively governing

Another starting point may be better

Start elsewhere if these are true.

  • You only want the lowest possible hosting bill and will manage all operational risk yourself
  • The site owner will not provide authorised access or approve a recovery plan
  • You expect a zero-downtime guarantee that no provider can honestly make

Outside this scope: No provider can guarantee zero downtime. Major recovery, custom infrastructure, third-party outages, emergency work and out-of-scope labor may require separate approval.

Tell Curtis what is going on

Tell us what you are comparing and what must not fail.

Lancaster will clarify fit, exclusions, likely dependencies and the evidence needed to compare a managed engagement with DIY, internal or another provider.

What happens after submission

  1. Your request stays attached to this service and starting point so the context is not lost.
  2. Curtis reviews the problem, timing and what would actually help.
  3. The response may be a question, guide, website review, scoped recommendation or another direction if Lancaster is not the right solution.

Submitting sends the request for review. Nothing starts and nothing is billed without your approval.

Keep researching

Read the guidance connected to this service.

Know what to fix first

Get a clear review of the website, visibility and follow-up.

We will separate urgent problems from useful improvements and recommend the smallest sensible next step—without pretending every site needs a full rebuild.

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